Telecommunications
Descripción del trámite
Operators that provide telephone services available to the public must provide the SGDA updated files on their subscribers' data, in accordance with the requirements described in:
The entities authorised to access subscriber data, such as emergency services and the providers of information services on subscriber numbers (118AB), must download the files from SGDA at the frequency specified in the Circular.
These agents can provide and download subscriber data securely through the web-based uploading and downloading application that is accessible from this page, or integrate their information systems with the upload and download API published by this agency.
Instructions
Register in the system
Operators
Operators can authorise one or more representatives to access the SGDA. An electronic certificate is required to receive notifications or communications related to the obligations of this system.
Registration must be requested by using the application and document submission form application and document submission form and attaching the file, which has been electronically signed by the legal representative of the operator listed in the registry of operators.
Authorised entities
From the application submission form, fill in and send this file signed by the legal representative of the entity, together with the certified or authenticated documentation that certifies its capacity and representation (this documentation will not be necessary if said entity is deemed to be an operator and the legal representative matches that listed in the registry of operators), to the CNMC's Dirección de Telecomunicaciones y Sector Audiovisual (C. Bolívia, 56 - 08018 Barcelona).
Once you receive the decision from the CNMC authorising access to the data, you can authorise one or more representatives to access the SGDA.
Request to register said representatives in the SGDA system by sending the following telematic form and attaching the file, which has been electronically signed by the legal representative previously indicated.
An electronic certificate is required to receive notifications or communications related to the obligations of this system.
Test and application integration environment
Once registered in the SGDA information system, the authorised contacts will have access to the testing and integration environment by using their electronic certificate, electronic component certificate or electronic corporate seal. Oauth credentials will also be provided.
Regulation
- Circular 1/2013, relativa al procedimiento de suministro de datos de los abonados para la prestación de servicios de guías, consulta telefónica sobre números de abonado y emergencias
- Circular 5/2014, de 30 de julio, de la Comisión Nacional de los Mercados y la Competencia, por la que se modifica la Circular 1/2013
Technical requirements
Digital Certificate
A digital certificate for a natural or legal person or representative that has been issued by any provider of certification services that has made the required notification to the Ministerio de Asuntos Económicos y Transformación Digital, pursuant to Article 30 Ley 59/2003, de 19 de diciembre, de firma electrónica, and by the DNI-e, issued by the Dirección General de la Policía.
Consult the providers of online certification services (Ministerio de Asuntos Económicos y Transformación Digital)
or
Use of credentials
Credentials are provided during the process of registering with the system.
Frequent questions
Where should I go if I have questions about providing and updating subscriber data?
Access to frequently asked questions on providing and updating subscriber data in the SGDA.
Where can I find a list of processing errors for SGDA files?
Access to the list of file processing errors reported by the operators in SGDA.
How can I access the incident management tool for SGDA agents?
Utility for operators and entities authorised in the system: https://tickets.cnmc.es
Where should you write if you have questions or queries about the Electronic Office?
If you have any questions or technical queries related to the electronic office or any of your electronic procedures, you can write to the support incidencias.sede@cnmc.es.
For any other inquiry or request for information, you can use the procedure of Submission of requests, documents and communications.