Management of the Registry of Operators

Telecommunications

Descripción del trámite

  • Notificar la explotación de redes o la prestación de servicios de comunicaciones electrónicas (primera notificación o ampliación de actividad)
    Los interesados en la explotación de redes y prestación de servicios de comunicaciones electrónicas en el territorio español han de notificarlo previamente al inicio de la actividad, para su inscripción en el Registro de Operadores.
  • Solicitar la modificación de los datos inscritos
    Los operadores inscritos deben comunicar toda modificación de los datos inscritos en el plazo máximo de un mes desde que se produzca, para su inscripción en el Registro de Operadores.
  • Solicitar la expedición de un certificado registral
    Expedición de certificados registrales: las certificaciones registrales serán el único medio de acreditar fehacientemente el contenido de los asientos registrales.
  • Solicitar la cancelación de la inscripción
    Los operadores deben comunicar el cese de la actividad, para su cancelación en el Registro de Operadores, ya se trate de la cancelación de una o varias actividades y/o de la extinción de la condición de operador.
  • Comunicar la continuidad en la prestación de las actividades
    Cada tres años, los operadores deben comunicar la continuidad de las actividades inscritas, para seguir inscrito en el Registro de Operadores. Dicha obligación surge cada tres años desde la fecha de la notificación inicial.

Documents required

En cada formulario del apartado anterior, aparece la documentación requerida para cada trámite. Recuerde firmar cada solicitud/notificación.

Delivery timelines

15 días hábiles para la inscripción de una actividad y 3 meses para el resto de procedimientos.

Regulation

  • Ley 39/2015, de 1 de octubre, del Procedimiento Administrativo Común de las Administraciones Públicas (LPAC)
  • Ley 9/2014, de 9 de mayo, General de Telecomunicaciones (LGTel)
  • Ley 3/2013, de 4 de junio, de creación de la Comisión Nacional de los Mercados y la Competencia.
  • Real Decreto 899/2009, de 22 de mayo, por el que se aprueba la carta de derechos del usuario de los servicios de comunicaciones electrónicas
  • Ley 25/2007, de 18 de octubre, de conservación de datos relativos a las comunicaciones electrónicas y a las redes públicas de comunicaciones.
  • Real Decreto 424/2005, de 15 de abril, por el que se aprueba el Reglamento sobre las condiciones para la prestación de servicios de comunicaciones electrónicas, el servicio universal y la protección de los usuarios (en adelante, Reglamento de servicios de comunicaciones electrónicas).
  • Nota Informativa sobre el Registro Operadores.

Competent bodies

La gestión del Registro de Operadores corresponde transitoriamente a la CNMC, de acuerdo con la disposición transitoria décima de la LGTel.

Certificado Digital Certificate

A digital certificate for a natural or legal person or representative that has been issued by any provider of certification services that has made the required notification to the Ministry of Energy, Tourism and Digital Agenda, pursuant to Article 30 of Law 59/2003, Law 59/2003 of 19 December on the electronic signature, and by the DNI-e, issued by the General Directorate of the Police.

Consult the providers of online certification services(Ministry of Energy, Tourism and the Digital Agenda)

Frequent questions

Who has to report the start of an activity?

Individuals (physical or legal) who intend to operate public networks and provide electronic communications services to third parties. Remember to make the notification before the start of the activity.

Does registering as an operator cost anything?

No. The registration is free of charge.

Do you have to pay a fee by virtue of being an operator?

Yes. According to Annex I of the LGTel (General Telecommunications Law), every operator is required to pay to the national government and its public agencies an annual fee not to exceed one-thousandth of its gross operating income, and the amount of which is set each year.

How can an operator certify its status?

In accordance with Article 8 of the Electronic Communications Services Regulation, registration certificates will be the only means of credibly verifying the content of registration entries.

The issuance of registration certificates at the request of a party will result in the collection of the relevant fees (see corresponding form).

What happens if the continuity of the activity is not reported every three years?

This is an essential aspect to take into account; in fact, this requirement is reported on each Resolution of activity registration. You can also check the date of the initial notification on the CNMC website.

The CNMC will initiate ex officio an administrative procedure to determine if the operator has stopped providing the activities reported in the Registry of Operators. This procedure will be communicated to the interested parties so they can confirm their intention to continue providing said services.

Once the enquiry into the aforementioned procedure is complete, the operator’s status will be voided and its registration in the Registry of Operators will be deleted. Any public numbering resources that may have been assigned to it will also be cancelled.

Do forms have to be signed?

Yes. In accordance with article 11 of the LPAC, a signature is mandatory to:

  • File applications
  • Submit statements or communications
  • Lodge appeals
  • Withdraw from a process
  • Waive rights

Do procedures have to be done through the electronic office?

In accordance with Article 14.2 of the LPAC, the following subjects, at least, are required to interact electronically with public agencies to carry out any procedure of an administrative nature:

  • Legal entities
  • Entities with no legal personality
  • Anyone engaged in a professional activity requiring a licence, for those procedures and actions carried out with public agencies in the exercise of said professional activity
  • (...)

Individuals do not have this obligation, although public agencies may establish the obligation to interact with them through electronic means for certain procedures and for certain groups of individuals who, due to their economic or technical capacity, profession or other reasons, are known to have access to the necessary electronic means. So far, the CNMC has not established this obligation for individuals or groups.

How can I send documentation if I don't have authentic electronic copies to prove the registration data?

In accordance with Article 16.4 of the LPAC, the documents that interested parties send to public agencies may be submitted:

  • In the electronic registry of the agency or organisation to which they are addressed, as well as in the remaining electronic registries of any of the subjects referred to in Article 2.1
  • At post offices, in the manner established by law
  • In diplomatic representations or consular offices of Spain abroad
  • At registration assistance offices
  • In any other location specified by law

How can I know if the CNMC has issued me any notices?

The CNMC is required to notify the interested parties electronically of any procedure, so it would be highly advisable that you provide your contact data for notification purposes so it can be entered into the CNMC's electronic notification system.

For more information, see the following link: https://sede.cnmc.gob.es/tramites/general/comunicacion-datos-notificaciones

Who has to contribute to the maintenance costs of the Reference Entities for fixed or mobile portability?

Operators providing the fixed telephone service available to the public, the mobile telephone service, the full virtual mobile operator service and the virtual mobile operator service, must ensure that subscribers with numbers in the national telephone numbering plan can keep, upon request, the numbers that have been assigned to them, regardless of the operator that provides the service, and in accordance with the instances specified in Royal Decree 2296/2004, of 10 December,por el que se aprueba el Reglamento sobre mercados de comunicaciones electrónicas, acceso a las redes y numeración (Reglamento MAN) y su normativa de desarrollo. They must also defray the costs of updating the network components and systems necessary for the portability process.

In this regard, in accordance with section Five of Circular 1/2008, of 19 June, on preserving numbers and migrating telephone numbers, operators that must use the Reference Entity (centralised system that acts as an intermediary to facilitate portability and that is operated by the Asociación de Operadores para la Portabilidad (AOP) for fixed portability, and the Asociación de Operadores para la Portabilidad Móvil (AOPM) for mobile portability), so as to manage the portability processes as per the requirements contained in said instruction, have the obligation to share the costs for setting up said Entity and for its correct operation and administrative management.

For more information on both associations, please visit their respective web pages: AOP, AOPM.

Where should you write if you have questions or queries about the Electronic Office?

If you have any questions or technical queries related to the electronic office or any of your electronic procedures, you can write to the support gestion.sedeelectronica@cnmc.es.

For any other inquiry or request for information, you can use the procedure of Submission of requests, documents and communications. 

What is cl@ve?

Some procedures require you to identify yourself electronically (as you would if you carried out the procedure in person).

Cl@ve is a system managed by the Ministerio de Hacienda y Administraciones Públicas aimed at unifying and simplifying citizens' electronic access to public services.

Its main objective is to allow citizens to identify themselves to the Administration in the simplest and most convenient way possible, depending on the procedure involved. The methods available are electronic certificate/DNI-e, Cl@ve PIN, permanent Cl@ve, Cl@ve for EU citizens.

These mechanisms allow citizens to identify themselves when carrying out the procedure. To use them, some of the mechanisms require registering with Cl@ve.

More information on the Official Website of cl@ve